FAQ

How is CHC different from other Home Care Agencies?

Coming Home Connection is a non-profit public charity that trains, places and coordinates local volunteers from all walks of life to go into the home at the invitation of the family and provide in-home care and supplemental support for individuals and families who don’t have the resources to pay for the care they need.

All our caregivers are required to complete a  3-day training in basic home care skills that include instruction in emergency procedures, seizure basics, infection control, grooming and hygiene, bed-making, lifting and transfers, wound care and pressure sore prevention.  All our caregivers must also pass a national criminal background check conducted by Coming Home Connection for anyone who provides services in the home.

How many volunteer caregivers do you have?

Coming Home Connection has trained more than 350 volunteer caregivers through our free volunteer training program which we conduct in the Nursing Lab at Santa Fe Community College.  We hold 6 – 8 trainings in Santa Fe each year with the class size averaging 8 – 12 new volunteers per training.

Coming Home Connection currently maintains a core group of 90 – 100 active volunteer caregivers who provide care in the home on a regular basis each week.

How many people do you serve?

Our caseload averages 50 – 60 care recipients each week, depending on the need.  But demand for our services continues to increase.   Last year, Coming Home Connection served 187 individual care recipients in Santa Fe and Rio Arriba Counties and our caregivers provided more than 60,000 hours of care in the home throughout the year.

How do I pay for the care I need?

Coming Home Connection never charges a fee for its services.  Everything – from the training of our caregivers to scheduling, to case management and in-home supervision – is provided to our care recipients and our caregivers free-of-charge.

If you cannot afford to pay for the care you need, Coming Home Connection will place our volunteer caregivers in the home according to your needs and provide you with in-home care and personal support for as long as you need.

Coming Home Connection is unique as a volunteer organization.  We can also assemble a team of dedicated volunteer caregivers who can provide you with around-the-clock care, 24 hours-a-day, 7 days-a-week, if that is what you require.

If you can afford to pay, even if it’s only for a small portion of your care, Coming Home Connection will put you in touch with professional caregivers through our Independent Caregiver Network.  These independent caregivers are trained and screened by Coming Home Connection.  They are willing to be flexible and work directly with you and your loved ones to provide the type of care you need at the level you feel you can afford.

Do you accept insurance?

We do not.

Coming Home Connection has chosen not to become a qualified Medicare or Medicaid provider because of the onerous restrictions Medicare and Medicaid place on the use and the permitted skills of volunteer caregivers.

If you are seeking reimbursement for home care services through a private, third-party insurer, we recommend you check with your insurance company to see if the services you receive qualify under your policy.

What kind of home care services do your caregivers provide?

Our volunteer caregivers are trained in all the basic home care skills mentioned above like how to perform bed baths, bed making, lifting and transfers, meal preparation, infection control, pressure sore prevention, and fall prevention to name a few.  They also receive instruction from working professionals in the use of oxygen, ethics and HIPAA, how to handle patients with neurological defects such as brain injury and early forms of dementia, palliative care and the process of death and dying.

Coming Home Connection offers Continuing Education classes once a month on a wide variety of home and healthcare topics to bring our volunteers together and have the opportunity to share and exchange their feelings and experiences.

Can anyone receive care?

Yes.  Our mission is to provide access to the best quality home care available, for all who need it, regardless of their ability to pay.  It is a core principle of Coming Home Connection that we should all love thy neighbor as thyself, and offer our care and compassion to those in need as we would have others do unto us.

Who are your community partners?

We have formed community partnerships with many organizations and nonprofits throughout the community and we work very closely with them to serve our clients’ needs.  Some of our partners include Christus St. Vincent Regional Medical Center, Ambercare Hospice, PMS Hospice, Vistacare Hospice, Con Alma Health Foundation, Kitchen Angels, EGIS, Open Hands and the Veterans Administration, to name a few.

How can I help support what you do?

Coming Home Connection is dedicated to bringing our community together to address the unmet needs of our most at-risk and vulnerable friends and neighbors.

As a free care model, we rely entirely on private donations and foundation grants to support the work we do.  Help us complete the mission.

You can volunteer your time and become a volunteer caregiver or we very gratefully accept donations in any amount you feel you can afford.  Please go to www.cominghomeconnection.org or call (505) 988-2468 for more information.